O’Reilly Auto Parts Reviews
O’Reilly Auto Parts has an overall rating of 4.0 based on 81 reviews. Customer feedback on O’Reilly Auto Parts is mixed: O’Reilly Auto Parts reviewers highlight positive aspects like wide selection of auto parts, competitive pricing, helpful customer service, user-friendly website, which strongly appeal to DIY auto repair enthusiasts, professional mechanics, car maintenance shoppers. However, O’Reilly Auto Parts is often criticized for its inconsistent stock availability, occasional shipping delays, limited in-store inventory, variable product quality.
81 reviews
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All O’Reilly Auto Parts Reviews (81)
WILSON
May 18, 2026
"Refund Came Through, Just Took a Bit"
I got my refund—well, I did get it in the end, but it was slower than I expected. Not a huge issue, just wish it had been a little quicker.
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hello_michael178
May 13, 2026
"They fixed the mix-up without making it a hassle"
I had the wrong part show up from an online order, i was irritated at first, I feel like anyone would be, right? I called my local O’Reilly and they looked into it, then told me to just bring it in. They ended up swapping it for the correct part the same day and didn’t make it awkward or act like it was some huge issue. I did have to wait a bit, so it wasn’t totally perfect, but they handled it well. I’d use them again.
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julie.Perla
May 01, 2026
"I checked online and saw my local store…"
I checked online and saw my local store had the brake pads in stock, so I went over and picked them up the same day. The whole process was smooth and hassle-free. Nothing fancy, but it did exactly what I needed, and I’m happy with it...
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ira-Collins
April 22, 2026
"Part arrived, just later than expected"
I ordered a part and it did show up, so I can’t say it didn’t arrive or anything. It just got here later than the date they originally gave me, and the tracking wasn’t exactly not slow either. Not a terrible experience, but I do wish the delivery timing was a bit more dependable.
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anne-Estep
April 18, 2026
"I ordered a battery on oreillyauto, and the…"
I ordered a battery on oreillyauto, and the website was easy to use. I got the confirmation email quickly saying it was ready for pickup, so I figured I’d be in and out. When I got to the store though, they couldn’t find the order right away, and I ended up standing there for about 20 minutes feeling kind of embarrassed and awkward, like I was holding everyone up. It wasn’t a terrible experience overall, but it definitely wasn’t as smooth as I expected
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William_fenn91
April 15, 2026
"Really quick service"
Brought it out fast, which was nice.
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Grover.phillips
April 12, 2026
"Average phone support , but it got handled"
I called O’Reilly Auto Parts with a question about my order . The guy I spoke with was nice and did help me out , but it took a bit longer than I expected to get a clear answer . I sat on hold for a while and had to repeat the same info twice , which was kind of annoying . Still , he was polite and the issue was sorted out in the end . Not a terrible experience , just average phone support .
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jerrie.Munoz
April 12, 2026
"It’s not terrible, but yeah, it could…"
It’s not terrible, but yeah, it could definitely be better. Some parts work fine, but overall it feels a bit rough around the edges, like it wasn’t fully thought through or finished properly. I expected a smoother experience, honestly.
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MinnieBullock
April 12, 2026
"Quick and Friendly Help"
Not gonna lie, the staff helped me out quickly. I didn’t have to wait long at all, and the whole experience was easy.
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cherylstorer4771
April 11, 2026
"Good so far, no complaints"
I grabbed some brake pads and a battery from O’Reilly a little while back, and they’ve been fine. The pads fit right, the battery worked like it was supposed to, and I haven’t noticed anything weird since putting them in. For what I needed at the time, it worked out well...
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JamesGlasgow_99
April 09, 2026
"Helpful for a Quick First Check"
I stopped by O’Reilly after my check engine light came on and used their free diagnostic scan. The guy helping me was nice and got the code quick, which I really appreciated. It gave me a general idea of what might be going on, but not really the actual problem. I still had to take it to a mechanic to know for sure, so it only helped a little. It’s good if you just want a starting point, but don’t expect a full answer. 3 stars feels fair.
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elsiecarlisle0944
April 05, 2026
"I checked oreillyauto before heading over…"
I checked oreillyauto before heading over because I really don’t have the patience to drive around for no reason. It said the battery I needed was in stock, and when I got to the store, it was actually there just like the site said. Sounds basic, but plenty of places get that wrong. Saved me a wasted trip, so it’s 5 stars from me.
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alicevizcarrondo4063
March 25, 2026
"I ordered brake pads using the…"
I ordered brake pads using the fitment tool and they ended up matching my car just fine. it was nice not having to guess or deal with returns or any of that hassle. The site said they’d fit, and they did... so that part was solid. I’m giving 4 stars only because the shipping took a little longer than I expected, but overall it worked out...
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diane1996
March 23, 2026
"Finally, Someone Who Knew What They Were Doing"
After dealing with way too many people who drag things out or don’t seem to know what’s going on, this was a relief. The employee was polite, got things done quickly, and actually knew what he was doing. Why can’t every experience be like this?
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joseph1997
March 22, 2026
"Checkout Took a Bit, But It Worked Out"
The checkout process took longer than I expected, which was a little frustrating in the moment. But it did go through fine in the end, so I guess it was a reminder that not every small delay means something is actually wrong.
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Cassie.holiday
March 19, 2026
"Showed Up Fast, No Hassle"
I got my parts faster than I expected, which was great because I really don’t have the patience to wait around forever. The box showed up in good shape too, so no complaints from me.
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hello_merna101
March 18, 2026
"Pretty Quick Delivery, One Small Mix-Up"
My order showed up faster than I expected, which was nice because I was just checking the tracking while eating cereal. Most of the stuff was exactly what I picked and looked totally fine, but one item came in the wrong size. Not the end of the world, just a little annoying because now I have to deal with exchanging it. Overall, it wasn’t a bad experience, just not as smooth as I hoped.
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hello_phyllis988
March 11, 2026
"Helpful overall, but a little unsure"
They did help me out in the end, though I was a bit confused about the timing of everything. At first I thought things were moving one way, then later it seemed like maybe something had changed, so I’m not totally sure when each step actually happened. They were friendly enough, but on a few parts they didn’t seem completely confident, which made me a little unsure too.
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JamesOlsen_56
February 20, 2026
"Actually saved me some cash"
I wasn’t really expecting much at first, just figured I’d try it and see what happened. But honestly? It saved me a few bucks easily, so I’m not complaining. Wait, scratch that, I’m actually kind of impressed...
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Domingo-carrigan
February 18, 2026
"Super easy from start to finish"
I borrowed what I needed, got the fix done, and returned it without any hassle. The emails and receipt made it easy to keep track of everything, so the whole process felt really straightforward
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